A voice agent for guest calls
A voice agent answers guest calls around the clock. When something is urgent, or a caller asks for a person, it puts them straight through to the team.
Case study · Short-term rental management
One Fine BnB: running rentals around the clock.
One Fine BnB manages short-term rental properties. We automated the work behind every stay, so guests hear back in minutes at any hour and a much smaller team runs the same properties.
01 The starting point
Guests write and call at all hours, and every stay needs messages, a booking check, a cleaning crew and a review. A team of more than 20 people worked three shifts to keep up, and guests still waited up to two hours for a reply.
02 What we built
The work behind every stay, handled by AI.
Guest messages
Answers in minutes, day or night
AI answers guest questions about check-in, parking, the house and the area from each property’s own details. The team steps in on the messages that need judgment.
Phone
Bookings and crews
Crews that always have the current schedule
New bookings, changes and cancellations flow straight to the cleaning and maintenance crews, so nobody has to pass the schedule along by hand.
Reviews
A review for every stay
After each checkout, AI drafts the review of the guest, so no stay goes without one and the team spends seconds on it instead of minutes.
03 The result
Faster answers, better reviews.
Guests now hear back in minutes, at any hour. The Airbnb rating went from 4.2 to 4.8, and the offshore team on shift went from more than 20 people to 5.
Time to answer a guest
2 hoursMinutes
Airbnb rating
4.24.8
Offshore team on shift
20+5
04 For your business
Any business that answers the same customer questions all day, at all hours, can work this way. Hotels, property managers and service businesses among them. We build it inside the systems you already run.
Start here
Start with a conversation.
A free 30-minute call about your business and where AI could help.